> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intellikon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard, My Work and Feed

> See how support is going, work through the tickets assigned to you, and spot patterns across tickets.

Three views help you decide what to do next. The **Dashboard** shows how support is going across your workspace. **My Work** lists the tickets assigned to you, most urgent first. The **Feed** gathers the patterns and alerts Aegis spots across your tickets, such as a sudden rise in similar tickets.

## Before you start

Tenant Owners, Workspace Admins and Workspace Members can use all three.

## Read the dashboard

<Frame>
  <img src="https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/dashboard.png?fit=max&auto=format&n=wM16d87Um0QW2CyJ&q=85&s=aff7ba921cbc91850553262e6e2182ee" alt="The top of the Aegis dashboard, with a card for each queue showing how many tickets are open, the headline ticket figures below them, and the account and period menus and Refresh at the top right." width="2240" height="660" data-path="images/aegis/dashboard.png" />
</Frame>

Select **Dashboard**. At the top, one card for each queue shows how many tickets are open. Select **View Inbox** or **View Ops Queue** to go to that queue.

Below that, **Open tickets**, **In progress**, **Resolved · 30d** and **SLA breached** give the headline numbers. Further down, **SLA performance · 30d** shows how many replies were on time, and **Top accounts by volume · 30d** shows the companies raising the most tickets. Tenant Owners and Workspace Admins also see **Recommendations**, where Aegis suggests where your support could improve.

Use **All accounts** to look at one company. The period menu sets how far back **Ticket flow** and **Trends** look: the last 7, 30 or 90 days. The headline numbers do not change with it. Select **Refresh** to update the queue cards and **Ticket flow**. The dashboard now reflects your choices, and **As of** shows the time of the last refresh. Next, [work through your tickets](#work-through-your-tickets).

## Work through your tickets

<Frame>
  <img src="https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/my-work.png?fit=max&auto=format&n=wM16d87Um0QW2CyJ&q=85&s=5984ba4f0cfc5b5574232dc66288832d" alt="My Work, with figures across the top, the search box and the filter and sort menus, and a table of the tickets assigned to you with their priority and status." width="2240" height="1400" data-path="images/aegis/my-work.png" />
</Frame>

Select **My Work**. The figures at the top show what is assigned to you and what you resolved this week. Use the filter to see **Client** or **Ops** tickets only, or **My Escalations**, and sort by **Priority**, **Recently updated** or **Oldest open**. Select a ticket to open it and reply.

The ticket opens on its own page. Next, [reply to the customer](/products/aegis/customer-tickets#reply-to-a-customer).

## Keep an eye on the Feed

Select **Feed**. Each card is a pattern or alert Aegis has found, with how serious it is, the company it concerns and the tickets involved. Use **Patterns**, **Alerts** or **System** to see one kind, **Account** to see one company, and **Needs Action**, **Watching** or **Done** to see where each item stands. The Feed shows only the cards that match your choices, or **Nothing here right now** if none do.

Open the tickets a card names to act on them. Next, [see where your customers' tickets stand](/products/aegis/customer-tickets#find-a-ticket).

## Troubleshooting

<Accordion title="If My Work says “Nothing in your queue.”">
  No open tickets are assigned to you. Look in **Inbox** or **Ops Queue** for tickets to pick up.
</Accordion>

<Accordion title="If the dashboard says “Could not load dashboard”">
  Select **Retry**. If it still does not load, refresh the page.
</Accordion>