> ## Documentation Index > Fetch the complete documentation index at: https://docs.intellikon.ai/llms.txt > Use this file to discover all available pages before exploring further. # Contacts and accounts > Add the people you sell to, import them from a spreadsheet, and see everything about one contact. An account is a company you sell to. A contact is a person at that company. Every contact in Pulse belongs to an account. If the company is not in Pulse yet, you add it as you add the contact. Otherwise, accounts are view only in Pulse; they are managed in Studio settings under **Accounts**. The Contacts list in Pulse, with search, filters and the Add contact button. ## Add a contact The top of the Add contact window, with First name, Last name, Role / Title and Account. Select **Contacts**, then **Add contact**. Enter their **First name**. Enter their **Last name**. If you know their role, add it. Choose the **Account** they work for. If the company is not listed, type its name. If you typed a new company, select **Create**. If you created the company, enter its **Account Domain**. The form now shows who the contact is and the company they work for. Next, [finish adding the contact](#finish-adding-a-contact). ## Finish adding a contact The lower half of the Add contact window, with Email, Phone, LinkedIn URL, Status, Source, Notes, and the Cancel and Add contact buttons. Carry on in the **Add contact** form. Enter their **Email**. If you have their phone number, add it. If you have their **LinkedIn URL**, add it. Leave **Status** at New unless you have already been in touch. Under **Source**, choose where the contact came from. Select **Add contact**. The contact now appears in your list with the status New. If you created a company, it now shows under **Accounts** too. Next, [add them to a campaign](/products/pulse/campaigns). ## Import contacts from a spreadsheet The Import CSV window at the Upload file step. Select **Contacts**, then **Import CSV**. Select **Download a sample CSV** if you want a file with the right columns already in place. Drop your file into the window, or click to browse for it. Select **Map columns**. Tell Pulse which column in your file holds each piece of information. Select **Validate**. Review what Pulse found. Select **Import contacts**. The **Result** step shows what was added. Contacts already in Pulse are skipped, so no one is added twice. Pulse matches each row to an account by its domain or website first, then by its company name, and adds any company it cannot match as a new account. Imported contacts start at New. Next, [add them to a campaign](/products/pulse/campaigns). ## See everything about one contact A contact's page, with their name, stage and owner at the top, their email and phone, the pipeline stage, an Engagement panel with the reply rate and a weekly chart, and Stage history and Notes on the right. Select a contact to open their page. It shows where they are in the pipeline, how they have engaged with your messages, every message sent to them, how their stage has changed, and your notes. Select **Edit** to change their details. If a contact is not a fit, select **Mark Disqualified** on their page. They move out of the pipeline, and the change is kept under **Stage history**. Next, [see where your contacts stand](/products/pulse/pipeline-and-deals). ## Choose the language you write to a contact in The top of a contact's page, with Email language set to Workspace default below their email and phone. If your workspace translates outgoing messages, each contact has an **Email language**, under their email and phone. Pulse writes to that contact in this language instead of the workspace default. Select the contact. Under **Email language**, choose the language, or leave it at **Workspace default** to follow the workspace. The contact's page now shows the language you chose. Next, [add them to a campaign](/products/pulse/campaigns). ## Troubleshooting **If Account Domain shows "That is a personal email domain",** enter the company's own domain instead. **If Pulse says your file is too big or has too many rows,** split it into smaller files and import each one. Each file can hold up to 5,000 rows and 10 MB. **If Pulse says some rows will fail,** select **Download problem rows**, fix what each row lists, then import that file. Every row needs a first name, an email, a company, and the company's domain or website.