> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intellikon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chatbots

> Create a chatbot, turn it on, try it out and change how it answers.

Each chatbot has its own knowledge, settings and conversations. A new chatbot starts as a draft. You give it knowledge, turn it on, and try it in **Live Preview** before anyone else relies on it. **Chatbots** lists every chatbot in your workspace. Choose **All**, **Active**, **Inactive** or **Draft** under **Status** to filter the list, and switch between grid and table view with the icons above it. In table view, select **Name** or **Updated** to sort the list, or select a row to open the chatbot.

## Before you start

Tenant Owners, Workspace Admins and Workspace Members can create chatbots and change them. The models you can choose from are the ones your workspace allows; Tenant Owners and Workspace Admins manage these in Studio settings under **AI Models**.

## Create a chatbot

<Frame>
  <img src="https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/vera/new-chatbot.png?fit=max&auto=format&n=wM16d87Um0QW2CyJ&q=85&s=9962d61332407a95a12a561eb605e760" alt="The New Chatbot form, with Basic information on the left, the AI Model choices grouped by provider with the default selected on the right, the Enable multilingual switch, and the Cancel and Create Chatbot buttons." width="2880" height="2370" data-path="images/vera/new-chatbot.png" />
</Frame>

<Steps>
  <Step title="Start a chatbot">
    Select **Chatbots**, then **New chatbot**.
  </Step>

  <Step title="Name it">
    Enter a **Chatbot Name**. This is the name people see when they chat with it.
  </Step>

  <Step title="Say who it speaks for">
    Under **Company Name**, enter the company or brand the chatbot represents.
  </Step>

  <Step title="Choose a model">
    Under **AI Model**, pick one, or keep the one marked **Default**.
  </Step>

  <Step title="Choose its languages">
    Turn on **Enable multilingual** if people will ask questions in other languages. When it is off, the chatbot replies in English.
  </Step>

  <Step title="Create it">
    Select **Create Chatbot**.
  </Step>
</Steps>

The chatbot's page opens, and the chatbot shows as **Draft**. Next, [give it knowledge](/products/vera/knowledge).

## Turn it on

People can start a conversation with a chatbot only when it is active.

<Steps>
  <Step title="Open the chatbot">
    Select **Chatbots**, then **Open** on the chatbot.
  </Step>

  <Step title="Turn it on">
    Select **Activate**.
  </Step>
</Steps>

The chatbot now shows as **Active**, and **Live Preview** starts a conversation. Next, [try it out](#try-it-in-live-preview).

## Try it in Live Preview

**Live Preview** on the chatbot's page lets you talk to the chatbot as anyone else would.

Type a question in the message box at the bottom and press Enter, or select one of the suggested questions. Read the reply, and open **Sources** under it to see which knowledge it came from. Select **↺ Reset session** for a new conversation.

If the chatbot has **Enable multilingual** turned on, choose a language at the top of **Live Preview** to try it in that language.

Each preview conversation is saved like any other and appears under **Sessions**. If the answer is wrong or incomplete, see [improve answers](/products/vera/training). Next, [change how it answers](#change-how-it-answers).

## Change how it answers

<Steps>
  <Step title="Open the settings">
    On the chatbot's page, select **Settings**.
  </Step>

  <Step title="Rename it">
    If you want a new name, change the **Chatbot Name**.
  </Step>

  <Step title="Change the company">
    If it now speaks for another company or brand, change the **Company Name**.
  </Step>

  <Step title="Change the model">
    If you want another model, change the **AI Model**.
  </Step>

  <Step title="Change its languages">
    If you want to change its languages, turn **Enable multilingual** on or off.
  </Step>

  <Step title="Save">
    Select **Save Changes**.
  </Step>
</Steps>

Vera shows "Changes saved successfully." Select **View chatbot** to go back and try it. Next, [suggest questions and offer a way to reach you](#suggest-questions-and-offer-a-way-to-reach-you).

## Suggest questions and offer a way to reach you

<Steps>
  <Step title="Open the settings">
    On the chatbot's page, select **Settings**.
  </Step>

  <Step title="Add a starter">
    Under **Conversation Starters**, select **Add starter question**.
  </Step>

  <Step title="Suggest a first question">
    Type a question people often ask.
  </Step>

  <Step title="Put them in order">
    To change the order, drag the handles.
  </Step>

  <Step title="Offer a way to reach you">
    Under **Escalation URL**, enter the address of your contact or support page.
  </Step>

  <Step title="Save">
    Select **Save Changes**.
  </Step>
</Steps>

Vera shows "Changes saved successfully." Conversation starters appear as buttons before the first question. When nothing in its knowledge matches a question, its reply in **Live Preview** offers a **Talk to a human →** link to your escalation address. Select **View chatbot** to go back and try it. Next, [add more knowledge](/products/vera/knowledge).

## Turn a chatbot off

On the chatbot's page, select **Deactivate**. You can also do this from **Chatbots**: in grid view, open the menu on the chatbot's card and select **Deactivate**; in table view, select the power icon on its row.

The chatbot shows as **Inactive**, and no one can start a new conversation with it. Its knowledge, settings and conversations are kept. Select **Activate** on its page or its card to turn it on again. Next, go back to the [Vera overview](/products/vera/overview).

## Troubleshooting

<Accordion title="Create Chatbot stays greyed out">
  Enter a **Chatbot Name** and make sure a model is selected under **AI Model**.
</Accordion>

<Accordion title="The form says &#x22;No models are approved for this workspace yet&#x22;">
  Ask a Tenant Owner to approve and allow at least one model in Studio settings under **AI Models**.
</Accordion>

<Accordion title="Live Preview says &#x22;Activate to test&#x22;">
  The chatbot is a draft or inactive. Select **Activate** on its page.
</Accordion>

<Accordion title="Add starter question is greyed out">
  A chatbot can have up to four conversation starters. Remove one with its bin icon to add another.
</Accordion>

<Accordion title="The chatbot says it does not have information on a question">
  It could not find the answer in its knowledge. [Add a source](/products/vera/knowledge) that covers the question, or [write a curated answer](/products/vera/training#add-a-curated-answer).
</Accordion>