> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intellikon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sessions

> Read conversations with your chatbots, rate the answers, and export them.

A session is one conversation with a chatbot, from the first question to the last. **Sessions** keeps every conversation, including the ones you have in **Live Preview**, so you can see what people ask and how each chatbot replied. You can rate any answer, ask Vera to summarise a conversation, and see the themes that come up across a chatbot's conversations.

## Before you start

Tenant Owners, Workspace Admins and Workspace Members can read sessions, rate answers and export conversations.

## Read a conversation

<Frame>
  <img src="https://mintcdn.com/intellikon-ai-ltd/C7Pz0tg3xUt34WNF/images/vera/sessions.png?fit=max&auto=format&n=C7Pz0tg3xUt34WNF&q=85&s=a9ba4bcdfbc4f7fdbeff37f4cc4780f9" alt="A chatbot's sessions, with its session and message totals at the top, one conversation open with each question marked User and each reply Assistant and rating buttons under each answer, and Chatbot insights on the right." width="2880" height="2038" data-path="images/vera/sessions.png" />
</Frame>

Select **Sessions**. The page shows how many sessions each chatbot had in the period chosen at the top. Choose a period, and pick an account under **Account** to see only the conversations linked to that customer account.

Under **All chatbots**, select **Open** on the chatbot, then select a session to expand it. Each question is marked **User** and each reply **Assistant**. Select **Open** on the session to see it alone, with the other sessions listed beside it.

Select **Back to sessions** to return to the list, or **All chatbots** to pick another chatbot. Next, [rate an answer](#rate-an-answer).

## Rate an answer

Under any reply from the chatbot, select **Helpful**, **Wrong** or **Missing information**. Each person has one rating per answer, and you can change yours at any time by selecting another.

Ratings do not change any answer on their own. Answers rated **Wrong** or **Missing information** appear under **Flagged answers** on the chatbot's **Training** tab, where Tenant Owners and Workspace Admins can [fix them](/products/vera/training#review-flagged-answers). Next, [summarise a conversation](#summarise-a-conversation).

## Summarise a conversation

<Steps>
  <Step title="Open the session">
    Expand a session.
  </Step>

  <Step title="Ask for a summary">
    Under **Conversation summary**, select **Generate summary**.
  </Step>
</Steps>

Vera writes a short summary of that conversation. Select **Regenerate summary** to write it again, for example after more messages. Next, [see themes across conversations](#see-themes-across-conversations).

## See themes across conversations

**Chatbot insights**, beside a chatbot's sessions, sums up its conversations across all dates and accounts. **Overview** shows the top themes, the questions left unresolved and suggested actions. **Themes** and **Questions** show the first two on their own.

Insights are built from conversation summaries, so [summarise some conversations](#summarise-a-conversation) first. Then select **Regenerate insights**. The panel shows how many sessions the insights are based on. Next, [export conversations](#export-conversations).

## Export conversations

<Frame>
  <img src="https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/vera/export-conversations.png?fit=max&auto=format&n=wM16d87Um0QW2CyJ&q=85&s=f0322c7333bf54a540ec159639e8e94f" alt="The Export conversations window, with From, To, Cancel and Download JSON." width="1010" height="424" data-path="images/vera/export-conversations.png" />
</Frame>

<Steps>
  <Step title="Open the chatbot">
    Select **Chatbots**, then **Open** on the chatbot.
  </Step>

  <Step title="Start the export">
    Select **Export conversations**.
  </Step>

  <Step title="Choose the start date">
    Set **From**.
  </Step>

  <Step title="Choose the end date">
    Set **To**.
  </Step>

  <Step title="Download">
    Select **Download JSON**.
  </Step>
</Steps>

Your browser saves a file with every session started between those dates, and all of its messages. Next, [see how your chatbots are doing](/products/vera/reports).

## Troubleshooting

<Accordion title="Chatbot insights says &#x22;Generate a conversation summary first&#x22;">
  Generate a summary for at least one of the chatbot's conversations, then select **Regenerate insights** again.
</Accordion>

<Accordion title="The list says &#x22;No sessions match these filters.&#x22;">
  Choose a longer period at the top, or set **Account** back to **All accounts**.
</Accordion>

<Accordion title="Download JSON is greyed out">
  Make sure **From** is on or before **To**.
</Accordion>