> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intellikon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Improve answers

> See how a chatbot is doing, review the answers people flagged, and write answers it gives word for word.

The **Training** tab on a chatbot's page shows how well it is answering and helps you fix what goes wrong. **Chatbot health** counts the questions it answered and the ones it could not. **Flagged answers** lists answers someone marked as wrong or missing information. **Curated answers** are answers you write yourself; when someone asks the same question, the chatbot gives your answer exactly as written instead of writing its own.

## Before you start

Tenant Owners and Workspace Admins can use the **Training** tab. Answers are flagged when someone rates them **Wrong** or **Missing information** in [Sessions](/products/vera/sessions#rate-an-answer) or in **Live Preview**.

## Check a chatbot's health

<Frame>
  <img src="https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/vera/chatbot-health.png?fit=max&auto=format&n=wM16d87Um0QW2CyJ&q=85&s=d1827420c72f291cfecabdc7a1fd8b08" alt="Chatbot health on the Training tab, with the figures for the last 90 days." width="2240" height="840" data-path="images/vera/chatbot-health.png" />
</Frame>

Select **Chatbots**, then **Open** on the chatbot, and select the **Training** tab. Under **Chatbot health**, choose **Last 7 days**, **Last 30 days** or **Last 90 days**. Under **Recorded exchanges**, keep the filter on **Needs attention** to list the questions it could not answer and the answers marked wrong.

The figures show how many questions were asked, how many got an answer, and how many had **No context**, which means nothing in the chatbot's knowledge matched. **Source health** below shows whether each source is ready and, for web pages, when it was last read. Next, [review flagged answers](#review-flagged-answers).

## Review flagged answers

On the **Training** tab, look under **Flagged answers**. The newest feedback is at the top. Select **View evidence** to see which parts of the chatbot's knowledge it used for that answer, then **Add a curated answer** to write the right answer for that question.

Evidence is kept for 90 days. After that, **View evidence** says it is unavailable.

The **Create curated answer** form opens with the question filled in. Carry on from **Write the answer** in [add a curated answer](#add-a-curated-answer). Feedback on its own does not change any answer. If the answer was missing because the knowledge does not cover it, [add a source](/products/vera/knowledge) instead.

## Add a curated answer

A curated answer is given only when a question is almost exactly the same as the one you wrote. A question worded differently is answered from the chatbot's knowledge as usual.

<Steps>
  <Step title="Start the answer">
    On the **Training** tab, under **Curated answers**, select **Create curated answer**.
  </Step>

  <Step title="Enter the question">
    Under **Question**, type the question as people ask it.
  </Step>

  <Step title="Write the answer">
    Under **Answer as written**, type the answer exactly as you want it given.
  </Step>

  <Step title="Choose its language">
    Under **Authored answer language**, choose the language you wrote the answer in. The chatbot gives it in this language, whatever language the question comes in.
  </Step>

  <Step title="Cite a source if you want">
    Under **Optional source to cite**, choose one of the chatbot's sources to show with the answer.
  </Step>

  <Step title="Save it">
    Select **Create curated answer**.
  </Step>
</Steps>

The answer appears in the **Curated answers** list as revision 1. Next, try it in [Live Preview](/products/vera/chatbots#try-it-in-live-preview) by asking the same question.

## Change a curated answer

<Frame>
  <img src="https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/vera/curated-answer.png?fit=max&auto=format&n=wM16d87Um0QW2CyJ&q=85&s=be20ed0a0eff0a1902b5b8adbb338095" alt="A curated answer open for editing, with its question, answer, language and optional source, and Cancel and Save new revision." width="2220" height="1240" data-path="images/vera/curated-answer.png" />
</Frame>

<Steps>
  <Step title="Open the answer">
    Select **Edit curated answer** on the answer.
  </Step>

  <Step title="Make your changes">
    Make your changes.
  </Step>

  <Step title="Save">
    Select **Save new revision**.
  </Step>
</Steps>

Each save keeps the earlier version. Select **Revision history** to see every version and who saved it, or **View answer** to read the current one. Next, go back to the [Vera overview](/products/vera/overview).

## Troubleshooting

<Accordion title="Vera says &#x22;Enter a non-blank question and answer&#x22;">
  Fill in **Question** and **Answer as written**, keep each within the space the box allows, and choose an **Authored answer language**.
</Accordion>

<Accordion title="Vera says &#x22;A newer revision exists&#x22;">
  Someone else saved the answer while you were editing it. Your text is kept. Select **Review latest revision** and read it. Then confirm you have reviewed it and want to keep your draft, and select **Save new revision** again.
</Accordion>

<Accordion title="You cannot add another curated answer">
  A chatbot can have up to 100 curated answers. The count is shown above the list.
</Accordion>