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If this help centre does not answer your question, you can send a request straight to Intellikon from the menu under your initials.

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Ask Intellikon

The Get help from Intellikon form, empty.
Tenant Owners, Workspace Admins and Workspace Members can send a request to Intellikon.
1

Open the form

Select your initials, then Get help.
2

Give it a title

Give it a Title.
3

Describe the problem

Give it a Description. Say what happened, what you expected, and any error message you saw.
4

Set the priority

Choose a Priority. The form shows how quickly each priority is answered.
5

Choose the product

Choose the Product context.
6

Share context if you want

Tick Allow Intellikon to view related workspace context to let us see your workspace name, plan and member count. We never see your ticket content this way.
7

Send

Select Send to Intellikon.
Studio shows Sent to Intellikon with a reference, and we reply by email. Your request is filed against the workspace you are in. While you wait, you can look for an answer in the product guides.

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Troubleshooting

If the form says you have used all your direct requests for today, try again after the time it shows, or ask a Workspace Admin if it is urgent.