Vera overview - Intellikon AI

Vera lets you build chatbots that answer questions from your own material. You give each chatbot its knowledge: documents, web pages and videos. When someone asks a question, the chatbot looks for the answer in that knowledge and replies with the sources it used. Vera keeps every conversation, shows you which questions went unanswered, and lets you fix answers so the next person gets a better one. Vera does not search the internet or answer from general knowledge. A chatbot only knows what you have given it.

Not knowing is part of the design

When a chatbot cannot find the answer in its knowledge, it says it does not have information on that, instead of guessing. This is intended behaviour, and a sign that you can trust the answers it does give. When nothing in its knowledge matches the question, Vera keeps the question, so you can see what your knowledge is missing and add it.

How Vera is laid out

The top of the Vera dashboard, with the period and account menus and the Active chatbots and Sessions cards.

Area	What you do there
Dashboard	See activity, answered rate and knowledge freshness across all your chatbots.
Chatbots	Create chatbots, change their settings, try them out and improve their answers.
Knowledge	See and manage the sources behind every chatbot in one list.
Sessions	Read conversations and rate the answers.
Analytics	Compare chatbots and look closely at one of them.
Accounts	See how many conversations came from each of your customer accounts.

Key ideas

Chatbot

Answers questions only from the knowledge you give it.

Knowledge source

A file, web page or video a chatbot can answer from.

Session

One conversation with a chatbot, from the first question to the last.

Unanswered question

A question the chatbot could not answer from its knowledge.

Curated answer

An answer you write yourself, given word for word when the same question comes in.

Stale source

A source that has not been read again for more than 90 days.

A chatbot has three states

Draft

Just created, and not answering anyone yet.

Active

Turned on and answering questions.

Inactive

Can be turned on again at any time.

A source moves through four states

Pending

Added and waiting to be read.

Processing

Vera is reading it.

Ready

The chatbot can answer from it.

Failed

Vera could not read it, and you can try again.

Who can do what

Task	Tenant Owner	Workspace Admin	Workspace Member
See the dashboard, sessions and analytics	Yes	Yes	Yes
Create a chatbot and change its settings	Yes	Yes	Yes
Add and remove knowledge sources	Yes	Yes	Yes
Rate answers and summarise conversations	Yes	Yes	Yes
Export conversations	Yes	Yes	Yes
See recommendations on the dashboard	Yes	Yes	No
Use the Training tab: chatbot health, flagged answers and curated answers	Yes	Yes	No

Account Admins and Users do not use Vera.

Where to start

Create a chatbot

Set one up and turn it on.

Give it knowledge

Add the files, pages and videos it answers from.

Read conversations

See what people asked and how the chatbot replied.

Improve answers

Fix answers and fill the gaps in its knowledge.

See how they are doing

Follow activity, answered rate and unanswered questions.

Aegis

Support for your clients, with every ticket in one place.

Nucleus

Manage, test and improve your AI prompts.

​Not knowing is part of the design

​How Vera is laid out

​Key ideas