See how support is going, work through the tickets assigned to you, and spot patterns across tickets.
Three views help you decide what to do next. The Dashboard shows how support is going across your workspace. My Work lists the tickets assigned to you, most urgent first. The Feed gathers the patterns and alerts Aegis spots across your tickets, such as a sudden rise in similar tickets.
Select Dashboard. At the top, one card for each queue shows how many tickets are open. Select View Inbox or View Ops Queue to go to that queue.Below that, Open tickets, In progress, Resolved · 30d and SLA breached give the headline numbers. Further down, SLA performance · 30d shows how many replies were on time, and Top accounts by volume · 30d shows the companies raising the most tickets. Tenant Owners and Workspace Admins also see Recommendations, where Aegis suggests where your support could improve.Use All accounts to look at one company. The period menu sets how far back Ticket flow and Trends look: the last 7, 30 or 90 days. The headline numbers do not change with it. Select Refresh to update the queue cards and Ticket flow. The dashboard now reflects your choices, and As of shows the time of the last refresh. Next, work through your tickets.
Select My Work. The figures at the top show what is assigned to you and what you resolved this week. Use the filter to see Client or Ops tickets only, or My Escalations, and sort by Priority, Recently updated or Oldest open. Select a ticket to open it and reply.The ticket opens on its own page. Next, reply to the customer.
Select Feed. Each card is a pattern or alert Aegis has found, with how serious it is, the company it concerns and the tickets involved. Use Patterns, Alerts or System to see one kind, Account to see one company, and Needs Action, Watching or Done to see where each item stands. The Feed shows only the cards that match your choices, or Nothing here right now if none do.Open the tickets a card names to act on them. Next, see where your customers’ tickets stand.
No open tickets are assigned to you. Look in Inbox or Ops Queue for tickets to pick up.
If the dashboard says “Could not load dashboard”
Select Retry. If it still does not load, refresh the page.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"Intellikon AI","colors":{"primary":"#A93E17","light":"#BA6545","dark":"#A93E17"},"logo":{"light":"https://mintcdn.com/intellikon-ai-ltd/C7Pz0tg3xUt34WNF/logo/light.png?fit=max\u0026auto=format\u0026n=C7Pz0tg3xUt34WNF\u0026q=85\u0026s=67ae7cdca6e882fbdf385ab05cccf755","dark":"https://mintcdn.com/intellikon-ai-ltd/C7Pz0tg3xUt34WNF/logo/dark.png?fit=max\u0026auto=format\u0026n=C7Pz0tg3xUt34WNF\u0026q=85\u0026s=f3005f9a4b29894d051b48abc68b3f61","href":"/"},"favicon":"https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/favicon.png?fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=14e11c376f58a8faf0392e0d7003d32d","appearance":{"default":"dark"},"background":{"color":{"dark":"#060606"}},"fonts":{"heading":{"family":"Manrope"},"body":{"family":"Manrope"}},"icons":{"library":"lucide"},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"intellikon-ai-ltd","hasAudioNarration":false,"actualSubdomain":"intellikon-ai-ltd","customDomains":["docs.intellikon.ai"],"gitSource":{"type":"github","owner":"intellikonai","repo":"12-intellikon-docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"entitlements":{"AI_CHAT":{"status":"DISABLED"},"WEB_MCP":{"status":"DISABLED"},"NARRATION":{"status":"DISABLED"}},"buildId":"6ac36a7416fcaf48df567b8e","clientVersion":"0.0.4124","searchFilterCounts":[{"language":"default","tag":"Prism","count":9},{"language":"default","tag":"Pulse","count":8},{"language":"default","tag":"Nucleus","count":7},{"language":"default","tag":"Get started","count":6},{"language":"default","tag":"Lexis","count":6},{"language":"default","tag":"Vera","count":6},{"language":"default","tag":"Aegis","count":5}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-rbac-roles","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":true},"customCss":[{"filePath":"style.css","content":"img[src*=\"/icons/products/\"]{object-position:-9999px 0;background-color:currentColor!important}[data-component-part=\"card-icon\"] img[src*=\"/icons/products/\"]{background-color:rgb(var(--primary))!important}html.dark [data-component-part=\"card-icon\"] img[src*=\"/icons/products/\"]{background-color:rgb(var(--primary-light))!important}img[src$=\"/icons/products/pulse.svg\"]{-webkit-mask:url(\"/icons/products/pulse.svg\") center / contain no-repeat;mask:url(\"/icons/products/pulse.svg\") center / contain no-repeat}img[src$=\"/icons/products/lexis.svg\"]{-webkit-mask:url(\"/icons/products/lexis.svg\") center / contain no-repeat;mask:url(\"/icons/products/lexis.svg\") center / contain no-repeat}img[src$=\"/icons/products/vera.svg\"]{-webkit-mask:url(\"/icons/products/vera.svg\") center / contain no-repeat;mask:url(\"/icons/products/vera.svg\") center / contain no-repeat}img[src$=\"/icons/products/aegis.svg\"]{-webkit-mask:url(\"/icons/products/aegis.svg\") center / contain no-repeat;mask:url(\"/icons/products/aegis.svg\") center / contain no-repeat}img[src$=\"/icons/products/prism.svg\"]{-webkit-mask:url(\"/icons/products/prism.svg\") center / contain no-repeat;mask:url(\"/icons/products/prism.svg\") center / contain no-repeat}img[src$=\"/icons/products/nucleus.svg\"]{-webkit-mask:url(\"/icons/products/nucleus.svg\") center / contain no-repeat;mask:url(\"/icons/products/nucleus.svg\") center / contain no-repeat}"}],"page":{"pagePath":"products/aegis/dashboard-and-my-work","slug":"/products/aegis/dashboard-and-my-work","pageMetadata":{"title":"Dashboard, My Work and Feed","description":"See how support is going, work through the tickets assigned to you, and spot patterns across tickets.","href":"/products/aegis/dashboard-and-my-work"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"See how support is going, work through the tickets assigned to you, and spot patterns across tickets.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,p:`p`,strong:`strong`,..._provideComponents(),...props.components},{Accordion,Frame,Heading,OptimizedImage}=_components;if(!Accordion)_missingMdxReference(`Accordion`,true);if(!Frame)_missingMdxReference(`Frame`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!OptimizedImage)_missingMdxReference(`OptimizedImage`,true);return _jsxs(_Fragment,{children:[_jsxs(_components.p,{children:[`Three views help you decide what to do next. The `,_jsx(_components.strong,{children:`Dashboard`}),` shows how support is going across your workspace. `,_jsx(_components.strong,{children:`My Work`}),` lists the tickets assigned to you, most urgent first. The `,_jsx(_components.strong,{children:`Feed`}),` gathers the patterns and alerts Aegis spots across your tickets, such as a sudden rise in similar tickets.`]}),`\n`,_jsx(Heading,{level:`2`,id:`before-you-start`,children:`Before you start`}),`\n`,_jsx(_components.p,{children:`Tenant Owners, Workspace Admins and Workspace Members can use all three.`}),`\n`,_jsx(Heading,{level:`2`,id:`read-the-dashboard`,children:`Read the dashboard`}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/dashboard.png?fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=aff7ba921cbc91850553262e6e2182ee`,alt:`The top of the Aegis dashboard, with a card for each queue showing how many tickets are open, the headline ticket figures below them, and the account and period menus and Refresh at the top right.`,\"data-og-width\":`2240`,width:`2240`,\"data-og-height\":`660`,height:`660`,\"data-path\":`images/aegis/dashboard.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/dashboard.png?w=280\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=0b46fc4eec92e9b0beb37d37f94d5f91 280w, https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/dashboard.png?w=560\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=a7e79c120a051021697e80e6713e79d2 560w, https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/dashboard.png?w=840\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=bd6331abdb8fbccd2a784bbe9872414e 840w, https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/dashboard.png?w=1100\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=6e45d9e35eb56be02c247b4fe1222353 1100w, https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/dashboard.png?w=1650\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=2b4bf9fceb76585ef51a045b9be58f89 1650w, https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/dashboard.png?w=2500\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=7b9452cc2140216b34969e0cd9730b75 2500w`})}),`\n`,_jsxs(_components.p,{children:[`Select `,_jsx(_components.strong,{children:`Dashboard`}),`. At the top, one card for each queue shows how many tickets are open. Select `,_jsx(_components.strong,{children:`View Inbox`}),` or `,_jsx(_components.strong,{children:`View Ops Queue`}),` to go to that queue.`]}),`\n`,_jsxs(_components.p,{children:[`Below that, `,_jsx(_components.strong,{children:`Open tickets`}),`, `,_jsx(_components.strong,{children:`In progress`}),`, `,_jsx(_components.strong,{children:`Resolved · 30d`}),` and `,_jsx(_components.strong,{children:`SLA breached`}),` give the headline numbers. Further down, `,_jsx(_components.strong,{children:`SLA performance · 30d`}),` shows how many replies were on time, and `,_jsx(_components.strong,{children:`Top accounts by volume · 30d`}),` shows the companies raising the most tickets. Tenant Owners and Workspace Admins also see `,_jsx(_components.strong,{children:`Recommendations`}),`, where Aegis suggests where your support could improve.`]}),`\n`,_jsxs(_components.p,{children:[`Use `,_jsx(_components.strong,{children:`All accounts`}),` to look at one company. The period menu sets how far back `,_jsx(_components.strong,{children:`Ticket flow`}),` and `,_jsx(_components.strong,{children:`Trends`}),` look: the last 7, 30 or 90 days. The headline numbers do not change with it. Select `,_jsx(_components.strong,{children:`Refresh`}),` to update the queue cards and `,_jsx(_components.strong,{children:`Ticket flow`}),`. The dashboard now reflects your choices, and `,_jsx(_components.strong,{children:`As of`}),` shows the time of the last refresh. Next, `,_jsx(_components.a,{href:`#work-through-your-tickets`,children:`work through your tickets`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`work-through-your-tickets`,children:`Work through your tickets`}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/my-work.png?fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=5984ba4f0cfc5b5574232dc66288832d`,alt:`My Work, with figures across the top, the search box and the filter and sort menus, and a table of the tickets assigned to you with their priority and status.`,\"data-og-width\":`2240`,width:`2240`,\"data-og-height\":`1400`,height:`1400`,\"data-path\":`images/aegis/my-work.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/my-work.png?w=280\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=9c26591d2b7239c0bcee7356b48f0bcd 280w, https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/my-work.png?w=560\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=be84cf8382a54e279e77c815e2018648 560w, https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/my-work.png?w=840\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=ec7308931deeb895b9448d9fb514ef68 840w, https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/my-work.png?w=1100\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=b16042efb72b9e502a9299cb0fc99f4d 1100w, https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/my-work.png?w=1650\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=3957b261865a14c81a4d844a195b19c0 1650w, https://mintcdn.com/intellikon-ai-ltd/wM16d87Um0QW2CyJ/images/aegis/my-work.png?w=2500\u0026fit=max\u0026auto=format\u0026n=wM16d87Um0QW2CyJ\u0026q=85\u0026s=d5d039f8ae66175b0842a4df097d5245 2500w`})}),`\n`,_jsxs(_components.p,{children:[`Select `,_jsx(_components.strong,{children:`My Work`}),`. The figures at the top show what is assigned to you and what you resolved this week. Use the filter to see `,_jsx(_components.strong,{children:`Client`}),` or `,_jsx(_components.strong,{children:`Ops`}),` tickets only, or `,_jsx(_components.strong,{children:`My Escalations`}),`, and sort by `,_jsx(_components.strong,{children:`Priority`}),`, `,_jsx(_components.strong,{children:`Recently updated`}),` or `,_jsx(_components.strong,{children:`Oldest open`}),`. Select a ticket to open it and reply.`]}),`\n`,_jsxs(_components.p,{children:[`The ticket opens on its own page. Next, `,_jsx(_components.a,{href:`/products/aegis/customer-tickets#reply-to-a-customer`,children:`reply to the customer`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`keep-an-eye-on-the-feed`,children:`Keep an eye on the Feed`}),`\n`,_jsxs(_components.p,{children:[`Select `,_jsx(_components.strong,{children:`Feed`}),`. Each card is a pattern or alert Aegis has found, with how serious it is, the company it concerns and the tickets involved. Use `,_jsx(_components.strong,{children:`Patterns`}),`, `,_jsx(_components.strong,{children:`Alerts`}),` or `,_jsx(_components.strong,{children:`System`}),` to see one kind, `,_jsx(_components.strong,{children:`Account`}),` to see one company, and `,_jsx(_components.strong,{children:`Needs Action`}),`, `,_jsx(_components.strong,{children:`Watching`}),` or `,_jsx(_components.strong,{children:`Done`}),` to see where each item stands. The Feed shows only the cards that match your choices, or `,_jsx(_components.strong,{children:`Nothing here right now`}),` if none do.`]}),`\n`,_jsxs(_components.p,{children:[`Open the tickets a card names to act on them. Next, `,_jsx(_components.a,{href:`/products/aegis/customer-tickets#find-a-ticket`,children:`see where your customers’ tickets stand`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`troubleshooting`,children:`Troubleshooting`}),`\n`,_jsx(Accordion,{title:`If My Work says “Nothing in your queue.”`,id:`if-my-work-says-nothing-in-your-queue`,children:_jsxs(_components.p,{children:[`No open tickets are assigned to you. Look in `,_jsx(_components.strong,{children:`Inbox`}),` or `,_jsx(_components.strong,{children:`Ops Queue`}),` for tickets to pick up.`]})}),`\n`,_jsx(Accordion,{title:`If the dashboard says “Could not load dashboard”`,id:`if-the-dashboard-says-could-not-load-dashboard`,children:_jsxs(_components.p,{children:[`Select `,_jsx(_components.strong,{children:`Retry`}),`. If it still does not load, refresh the page.`]})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Dashboard, My Work and Feed","description":"See how support is going, work through the tickets assigned to you, and spot patterns across tickets.","href":"/products/aegis/dashboard-and-my-work"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Before you start","slug":"before-you-start","depth":2,"children":[]},{"title":"Read the dashboard","slug":"read-the-dashboard","depth":2,"children":[]},{"title":"Work through your tickets","slug":"work-through-your-tickets","depth":2,"children":[]},{"title":"Keep an eye on the Feed","slug":"keep-an-eye-on-the-feed","depth":2,"children":[]},{"title":"Troubleshooting","slug":"troubleshooting","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"intellikon-ai-ltd","siteName":"Intellikon AI","title":"Dashboard, My Work and Feed - Intellikon AI","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-09-27T16:01:38.404Z","originalFileLocation":"products/aegis/dashboard-and-my-work.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"dark\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"See how support is going, work through the tickets assigned to you, and spot patterns across tickets.\">\u003cmeta data-mint-head name=\"application-name\" content=\"Intellikon AI\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/intellikon-ai-ltd/TXDE0wYoov2GAyFD/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/intellikon-ai-ltd/TXDE0wYoov2GAyFD/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/intellikon-ai-ltd/TXDE0wYoov2GAyFD/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/intellikon-ai-ltd/TXDE0wYoov2GAyFD/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/intellikon-ai-ltd/TXDE0wYoov2GAyFD/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/intellikon-ai-ltd/TXDE0wYoov2GAyFD/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/intellikon-ai-ltd/TXDE0wYoov2GAyFD/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/intellikon-ai-ltd/TXDE0wYoov2GAyFD/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/intellikon-ai-ltd/TXDE0wYoov2GAyFD/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Dashboard, My Work and Feed - Intellikon AI\">\u003cmeta data-mint-head property=\"og:description\" content=\"See how support is going, work through the tickets assigned to you, and spot patterns across tickets.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Intellikon AI\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.intellikon.ai/products/aegis/dashboard-and-my-work\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://intellikon-ai-ltd.mintlify.site/_mintlify/api/og/v2?division=Documentation\u0026amp;title=Dashboard%2C+My+Work+and+Feed\u0026amp;description=See+how+support+is+going%2C+work+through+the+tickets+assigned+to+you%2C+and+spot+patterns+across+tickets.\u0026amp;theme=d0fff6b0685c60cab86fcc09\u0026amp;signature=3708ec598dceb427784325bef67e4ee4fc825a68f02e6709b555bd763c1418e5\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Dashboard, My Work and Feed - Intellikon AI\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"See how support is going, work through the tickets assigned to you, and spot patterns across tickets.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://intellikon-ai-ltd.mintlify.site/_mintlify/api/og/v2?division=Documentation\u0026amp;title=Dashboard%2C+My+Work+and+Feed\u0026amp;description=See+how+support+is+going%2C+work+through+the+tickets+assigned+to+you%2C+and+spot+patterns+across+tickets.\u0026amp;theme=d0fff6b0685c60cab86fcc09\u0026amp;signature=3708ec598dceb427784325bef67e4ee4fc825a68f02e6709b555bd763c1418e5\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/intellikon-ai-ltd/TXDE0wYoov2GAyFD/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Intellikon AI\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#A93E17\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.intellikon.ai/products/aegis/dashboard-and-my-work\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/products/aegis/dashboard-and-my-work.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.intellikon.ai/#organization\",\"name\":\"Intellikon AI\",\"url\":\"https://docs.intellikon.ai\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/intellikon-ai-ltd/C7Pz0tg3xUt34WNF/logo/light.png?fit=max\u0026auto=format\u0026n=C7Pz0tg3xUt34WNF\u0026q=85\u0026s=67ae7cdca6e882fbdf385ab05cccf755\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.intellikon.ai#website\",\"name\":\"Intellikon AI\",\"url\":\"https://docs.intellikon.ai\",\"publisher\":{\"@id\":\"https://docs.intellikon.ai/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.intellikon.ai/products/aegis/dashboard-and-my-work#webpage\",\"url\":\"https://docs.intellikon.ai/products/aegis/dashboard-and-my-work\",\"name\":\"Dashboard, My Work and Feed\",\"description\":\"See how support is going, work through the tickets assigned to you, and spot patterns across tickets.\",\"dateModified\":\"2026-09-27T16:01:38.404Z\",\"isPartOf\":{\"@id\":\"https://docs.intellikon.ai#website\"}},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.intellikon.ai/products/aegis/dashboard-and-my-work#article\",\"headline\":\"Dashboard, My Work and Feed\",\"name\":\"Dashboard, My Work and Feed\",\"description\":\"See how support is going, work through the tickets assigned to you, and spot patterns across tickets.\",\"url\":\"https://docs.intellikon.ai/products/aegis/dashboard-and-my-work\",\"mainEntityOfPage\":{\"@id\":\"https://docs.intellikon.ai/products/aegis/dashboard-and-my-work#webpage\"},\"dateModified\":\"2026-09-27T16:01:38.404Z\",\"publisher\":{\"@id\":\"https://docs.intellikon.ai/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.intellikon.ai#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Intellikon AI\",\"publisher\":{\"@type\":\"Organization\",\"name\":\"Intellikon AI\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","agentPointerHref":"/products/aegis/dashboard-and-my-work.md","siteName":"Intellikon AI","nav":{"global":null,"tabs":[{"tab":"Get started","icon":"rocket","pages":[{"title":"Get started","href":""}]},{"tab":"Pulse","icon":"https://mintlify.s3.us-west-1.amazonaws.com/intellikon-ai-ltd/icons/products/pulse.svg","pages":[{"title":"Pulse","href":"/products/pulse/overview"}]},{"tab":"Lexis","icon":"https://mintlify.s3.us-west-1.amazonaws.com/intellikon-ai-ltd/icons/products/lexis.svg","pages":[{"title":"Lexis","href":"/products/lexis/overview"}]},{"tab":"Vera","icon":"https://mintlify.s3.us-west-1.amazonaws.com/intellikon-ai-ltd/icons/products/vera.svg","pages":[{"title":"Vera","href":"/products/vera/overview"}]},{"tab":"Aegis","icon":"https://mintlify.s3.us-west-1.amazonaws.com/intellikon-ai-ltd/icons/products/aegis.svg","pages":[{"title":"Aegis overview","icon":"https://mintlify.s3.us-west-1.amazonaws.com/intellikon-ai-ltd/icons/products/aegis.svg","href":"/products/aegis/overview"},{"title":"Customer tickets","href":"/products/aegis/customer-tickets"},{"title":"Team tickets and Intellikon","description":"Track your own team's work in the Ops Queue, and get help from Intellikon when a problem is with Studio itself.","href":"/products/aegis/team-tickets"},{"title":"Dashboard, My Work and Feed","href":"/products/aegis/dashboard-and-my-work"},{"title":"Aegis settings","description":"Set how quickly your team must reply, choose the categories customers pick from, and decide how questions are answered before they become tickets.","href":"/products/aegis/settings"}]},{"tab":"Prism","icon":"https://mintlify.s3.us-west-1.amazonaws.com/intellikon-ai-ltd/icons/products/prism.svg","pages":[{"title":"Prism","href":"/products/prism/overview"}]},{"tab":"Nucleus","icon":"https://mintlify.s3.us-west-1.amazonaws.com/intellikon-ai-ltd/icons/products/nucleus.svg","pages":[{"title":"Nucleus","href":"/products/nucleus/overview"}]}]},"basePath":"","title":"Dashboard, My Work and Feed - Intellikon AI","buildId":"dpl_8hoxaqFTU7hTr6A2fUraxAyjuiZo","deploymentId":"dpl_8hoxaqFTU7hTr6A2fUraxAyjuiZo","dynamics":["07c022d89b","a74be98ba7"],"chunks":["Frame-Dmj010Ph.js","DynamicMarkdown-GHvayGOn.js","zoom-image-lightbox-8gCTkA22.js","lightbox-handle-r17bVUz3.js"]}
Pulse
Lexis
Vera
Aegis
Prism
Nucleus
