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A monitor keeps an eye on one number in a data source, such as daily output or open tickets, and raises an alert when it crosses the line you set. The alert lands in the Prism Feed. You can also have the monitor raise a ticket in Aegis, so your team can pick it up there.

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Before you start

You need a data source. For a file or a database, Prism must first read its columns on the source’s page, so the monitor can offer them. Built-in sources are ready straight away. Tenant Owners, Workspace Admins and Workspace Members can create monitors. Only Tenant Owners and Workspace Admins can delete one.

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Choose what a monitor watches

The start of the New Monitor form, with Name and Data source under 1. Identify.
1

Start

Select Monitors, then New Monitor.
2

Name it

Under 1. Identify, give it a Name that says what it watches.
3

Choose the data

Choose the Data source.
4

Choose what to watch

Under 2. Condition, choose what to watch.
5

Set when it fires

Choose when the monitor should fire.
The form now shows the name, data source and condition you chose. Next, choose what the monitor does.

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Choose what a monitor does

3. Action on the New Monitor form, with Type, Severity, Aegis queue, Cooldown (minutes), Create monitor and Cancel.
Carry on in the same form.
1

Choose what happens

Under 3. Action, choose the Type: Create Aegis ticket or Notification only.
2

Set the severity

Choose a Severity.
3

Set a pause between alerts

Under Cooldown (minutes), enter how long the monitor waits after firing before it can fire again.
4

Create it

Select Create monitor.
The monitor opens and starts checking. When it fires, the alert shows in the Feed under Alerts. With Create Aegis ticket, Prism also raises a ticket in Aegis at the same moment and the alert moves to Done. Next, find your monitors.

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Find a monitor

Select Monitors. Use All states to show only Enabled or Paused monitors, and All data sources to show the ones on one source. Next, ask Prism a question about the same data.

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Troubleshooting

Prism has not read that source’s columns yet. Open it from Data Sources and finish setting it up, then start the monitor again.
Give the monitor a Name and choose a Data source. Both are needed.
After it fires, a monitor waits for its Cooldown (minutes) before it can fire again.